Every enquiry routed, followed up and accounted for
Enquiries arrive from your website, WhatsApp, imports and integrations. VisiRelay resolves the contact, creates a separate opportunity, assigns the right person and tells them what to do next.
Contacts, leads and deals are separate on purpose
One person can enquire twice about different courses or services. We keep one contact and separate opportunities. A phone number shared by two different people goes to review instead of being silently merged.
Routing you can explain
Rules run in an explicit order: specific members, round-robin across eligible team members, or a fallback queue. Every assignment records which rule decided and why.
- Atomic round-robin, even when enquiries arrive together
- Deterministic, versioned lead scoring
- Reassignment history kept for audits
A Today screen callers actually use
Due callbacks, overdue tasks, fresh enquiries and the calling list sit in one place. Completing or cancelling a task stops its reminders. Overdue follow-ups escalate to managers.
What it doesn’t do (yet)
- Native connectors for lead portals (IndiaMart, Justdial, property portals) need authorized API access. Until then, use the signed inbound API or CSV import.