A shared WhatsApp inbox your whole team can work from
Connect your WhatsApp Business Platform number. Incoming messages create or match contacts in the right brand, appear next to calls and notes, and go to the person who owns the lead.
Rules checked at send time
Free-form replies are allowed only inside the customer service window, and approved templates are required outside it. Consent, opt-outs and template status are re-checked the moment a message is sent, not just when it was scheduled.
- “Queued” and “accepted” are shown separately from “delivered” and “read”
- STOP and unsubscribe replies block future marketing immediately
- Draft ownership stops two agents replying at once
Automation that steps aside
Welcome messages and follow-up nudges run from approved templates. When a human replies, automation yields and only resumes if someone releases it.
What it doesn’t do (yet)
- Requires your own approved business resources and templates through Meta; Meta’s messaging charges are separate.
- We do not sync personal WhatsApp or WhatsApp Web chats, and chat history is not imported.